Program Title:

Strategic Leadership using Balanced Scorecard

The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.
Course Overview:

This course is to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including strategy maps, dashboards, and meaningful key performance indicators (KPIs). The course is also to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.
Course Content:

✔ The balance scorecard (BSC) as a performance improvement tool
✔ Understanding the balanced scorecard framework and the four perspectives
✔ Best practice BSC design principles
✔ Common traps and mistakes to avoid
✔ Creating strategy maps and cause-and-effect maps
✔ Designing key performance questions (KPQs)
✔ Developing meaningful and relevant key performance indicators (KPIs)
✔ Building informative performance dashboards

Who should attend this course:

This course is ideal for those who are involved, leads, executes, and/or monitors strategic planning and/or management systems for performance scorecard/s in the organization. This is also ideal for all those who are involved in most management system implementation, where performance targets are typical aspects of development, maintenance and improvement.