Program Title:

Root Cause Analysis (RCA) and Structured Problem Solving for Services

Eight Disciplines (8D) and Failure Mode & Effects Analysis (FMEA) methods of problem solving, are 2 of the most effective and powerful problem solving techniques best implemented together in solving a problem, and preventing the occurrence and recurrence of potential and existing root causes of a product, service or process. 8D is problem solving technique developed by US Department of Defense (DOD), which was later streamlined and commercially piloted by Ford Motors. This technique is utilized as a form/template, structured process and as the name implies, follows 8 disciplines: 1) Use a Team; 2) Define and Describe the Problem; 3) Develop Interim Containment Action; 4) Determine, Identify, and Verify Root Causes; 5) Choose and Verify Permanent Corrective Actions; 6) Implement and Validate Corrective Actions; 7) Take Preventive Measures; 8) Congratulate our Team. FMEA (Failure Mode and Effect Analysis) is a tool generally used in the planning of product or process design, and also ideally done in conjunction to the 8D process. The FMEA and 8D should reconcile each failure and cause by cross documenting failure modes, problem statements and possible causes. Each FMEA can be used as a database of possible causes of failure as an 8D is developed.
Course Overview:

This 3-day course will cover essential the background and fundamental concepts of 8D and FMEA, and will be delivered though a structured lecture, practical examples / case studies, and exercises based on real scenarios.

The specific topics include:

✔ Understanding what is a problem
✔ Why use a structured process?
✔ 8D Documentation and example
✔ Problem Solving Tool Selection Matrix
✔ Introduction to 8D Model
✔ Understanding each phase of the 8D process
✔ Explanation of the Principles of Risk Analysis
✔ Explanation of the principles of FMEA
✔ FMEA's of processes
✔ Case studies of typical situations and applications

This course is in intended for all who involved in participating, leading, organizing, monitoring and implementing problem solving, from the design / solution stages to implementation / on-going operational stages. These may include, but not limited to roles in : Quality / QA , CI, Reliability Engineering, R&D, Operations, Manufacturing.